How do I get set up to purchase direct?
For further information on whether or not you qualify to purchase direct, follow the link below and input your location to find your local sales representatives contact information: http://www.safholland.us/us/en/contacts/aftermarket
Where do I find cost on a product?
For list price, please reach out to the Aftermarket Customer Service line #800-876-3929
Where do I find availability and lead times?
Input your part number into the search box, the product will register with current inventory quantities.
If the product is not available, lead times.
Is there a minimum quantity requirement for orders?
Certain classic landing gear models must be ordered in skid quantities. For verification on whether or not your landing gear part number has a minimum quantity requirement, please reach out to the Aftermarket Customer Service department for verification at #800-876-3929.
How long does it take to ship available items?
Small parcel orders submitted before 3pm EST and keyed to ship via UPS will ship out same day. Stock orders will ship within 1-2 weeks minimum. LTL shipments set to ship via Bestway, PPD will ship out within 24-48 hours on average, unless there is a prearranged schedule or special requirements for your account. For verification on whether or not there is a shipment schedule for your account, please reach out to Customer Service. For specific carriers, shipping Collect or THP -average time frame for pick up is 3-5 days but there is a possibility of an extended wait.
Where can I get a freight quote?
For freight quotes, you must take the shipment weight information and Cincinnati zip code 45246 to the carrier of your choosing, along with your ship-to location information in order to attain a quote. SAF Holland does not quote freight.
If there is a problem with a shipment, who do I contact and what information is required?
For shipment damage, shortage, and incorrect location reports please reach out to the Aftermarket Customer Service group with reference to the PO #, SO #, DEL #, affected part numbers / quantities, and photographs of the shortage / damage whenever possible. If you are only able to provide partial information please still reach out for further guidance: #800-876-3929
How do I choose the shipment instructions for my order?
When checking out, there is a section for carrier and incoterm (billing method) selection. Choose your billing preference first, and then designate your carrier. Carrier choices can differ depending on your selected billing option.
How do I identify my assembly / component?
Check for an ID tag on the full assembly. If no ID tag is found, the next step would be to check with the OEM so they can verify what was installed using the build record. If this is not possible, or if the assembly has been replaced since the original installation, contact customer service with any casting numbers and several photographs with clear views on the full assembly that you can provide. #800-876-3929 or amsales@safholland.com Please put 'PRODUCT IDENTIFICATION REQUEST' in the subject line and ensure your contact information is clearly listed in your e-mail signature.
How do I determine if there is an alternative replacement for my assembly / component?
Contact customer service with your assembly number / component information for technical assistance. #800-876-3929 or amsales@safholland.com
Who can provide suggestions for my application?
If you seek further assistance on application usage suggestions in addition to what our posted literature provides, please reach out to your local sales representative for guidance.
Who can I contact regarding conversion and upgrade options?
Contact customer service with your assembly number / component information for technical assistance. #800-876-3929 or amsales@safholland.com
Who do I contact for technical assistance?
Contact customer service with your assembly number / component information for technical assistance. #800-876-3929 or amsales@safholland.com
How do I submit a warranty claim?
Warranty support can be reached by phone #800-767-6967, or e-mail at service@safholland.com
How can I order copies of the catalogs and other available literature?
You can order copies of some of our literature, including catalogs. This service is only available in USA and Canada. http://www.safholland.us/us/en/literature
There is no match on my part number, who can assist me further?
Double check the ID tag and part number. If there is no change, reach out to Aftermarket Customer Service for additional support:
#800-876-3929 or amsales@safholland.com
How can I contact customer service?
Please call or email:
PHONE: +1 888 396 6501
EMAIL: amsales@safholland.com
